Ticket Tracker
Know exactly who read each ticket and when
Ticket Tracker automatically records every ticket view in GLPI with no manual action. Whenever a user opens a ticket, the module increments the counter and updates the last visit timestamp.
Funcionalidades
Como funciona
Passo 1
Activate the module
Enable Ticket Tracker in the NexTool catalog. Tracking starts immediately for all accessed tickets.
Passo 2
Views recorded automatically
Every time a user opens a ticket, the system records who, when and how many times they accessed it.
Passo 3
Check the Views tab
Open any ticket and click the Views tab to see the full viewer table with counts and timestamps.
Comece a utilizar o Ticket Tracker
Veja os planos disponíveis ou leia o artigo completo sobre este módulo.