Ticket Tracker
Know exactly who read each ticket and when
Ticket Tracker automatically records every ticket view in GLPI with no manual action. Whenever someone opens a ticket, whether requester, observer or technician, the module increments the counter and updates the date of the last visit. Recording is transparent to whoever opens the ticket.
FreeGLPI 10, 11 and 12
Features
A dedicated Views tab appears in each ticket showing a table with all viewers, their access count and first/last view dates. A configurable minimum interval prevents rapid reloads from inflating counters.
Each access is listed in the Views tab itself: expand a user's row to see the date and time of every visit. Users, profiles or groups marked as ignored open the ticket without being recorded. In the module settings, the Records tab gathers the views of all tickets in a GLPI grid, with filters and export.
How it works
Step 1
Activate the module
Enable Ticket Tracker in the NexTool catalog. Tracking starts immediately for everyone who opens a ticket, except those marked as ignored.
Step 2
Views recorded automatically
Every time a user opens a ticket, the system records who, when and how many times they accessed it.
Step 3
Check the Views tab
Open any ticket and click the Views tab to see the viewer table with counts and dates. Expand a user's row to see each of their accesses.
See it in action
A quick tour of what the plugin does in practice.
Video demo coming soon.
Image gallery
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What customers say
Solo tengo que decir que este plugin hace justo lo que debe, en general GLPI no hace todo bien pero con estos ajustes lo llevamos al siguiente nivel.
Testimonial in its original language
Start using Ticket Tracker
View available plans or read the full article about this module.