Ticket Tracker

Know exactly who read each ticket and when

Ticket Tracker automatically records every ticket view in GLPI with no manual action. Whenever a user opens a ticket, the module increments the counter and updates the last visit timestamp.

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Features

Automatic view recording with no user action

Views tab in ticket with viewer table and counts

View counter visible in the ticket form

Optional detailed log with date, time and IP per access

Configurable minimum interval to avoid duplicate counts

Automatic detailed log retention

How it works

Step 1

Activate the module

Enable Ticket Tracker in the NexTool catalog. Tracking starts immediately for all accessed tickets.

Step 2

Views recorded automatically

Every time a user opens a ticket, the system records who, when and how many times they accessed it.

Step 3

Check the Views tab

Open any ticket and click the Views tab to see the full viewer table with counts and timestamps.

Start using Ticket Tracker

View available plans or read the full article about this module.

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