Ticket Tracker
Know exactly who read each ticket and when
Ticket Tracker automatically records every ticket view in GLPI with no manual action. Whenever a user opens a ticket, the module increments the counter and updates the last visit timestamp.
Features
How it works
Step 1
Activate the module
Enable Ticket Tracker in the NexTool catalog. Tracking starts immediately for all accessed tickets.
Step 2
Views recorded automatically
Every time a user opens a ticket, the system records who, when and how many times they accessed it.
Step 3
Check the Views tab
Open any ticket and click the Views tab to see the full viewer table with counts and timestamps.
See it in action
A quick tour of what the plugin does in practice.
Video demo coming soon.
Image gallery
Screenshots for this section are coming soon.
Start using Ticket Tracker
View available plans or read the full article about this module.