Ticket Tracker
Know exactly who read each ticket and when
Ticket Tracker automatically records every ticket view in GLPI with no manual action. Whenever a user opens a ticket, the module increments the counter and updates the last visit timestamp.
Funcionalidades
Cómo funciona
Paso 1
Activate the module
Enable Ticket Tracker in the NexTool catalog. Tracking starts immediately for all accessed tickets.
Paso 2
Views recorded automatically
Every time a user opens a ticket, the system records who, when and how many times they accessed it.
Paso 3
Check the Views tab
Open any ticket and click the Views tab to see the full viewer table with counts and timestamps.
Comience a usar Ticket Tracker
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