Documents that need signatures still circulate via email and WhatsApp – without traceability, without guaranteed legal validity, and completely disconnected from the tickets that originated them.
The problem
Service contracts, acceptance terms, access authorizations, meeting minutes – all these documents arise from processes registered in tickets, but the signing flow happens outside GLPI. This creates two serious problems: the IT team loses control over the signature status and there is no auditable record linked to the ticket. When someone asks "was this document signed?", the answer is to search through email.
How Autentique works
The NexTool Autentique module integrates GLPI with the Autentique digital signature platform, which offers signatures with legal validity under Brazilian legislation (MP 2.200-2/2001 and ICP-Brasil). Everything is managed directly in the Digital Signature tab of each ticket.
- PDF document upload – attach the document to the ticket and send it for signing in a single flow, without copying files between systems.
- Multiple signatories – add as many signatories as needed with different action types: Sign, Approve, Witness, Acknowledge, or Confirm Receipt.
- Sequential signing order – configure whether signatories should sign in sequence or simultaneously, according to your organization's process.
- Real-time tracking – each signatory's status is automatically updated via webhook, without needing to check the Autentique dashboard.
- Signed document download – after all signatures, the final PDF is available for download directly in the ticket.
- Additional authentication methods – support for SMS validation, selfie, and other methods depending on document criticality.
- Sandbox mode – test environment for validation without generating charges on the Autentique platform.
How to activate
- Install NexTool on your GLPI 11
- Go to Setup > NexTool > Modules
- Activate Autentique and click Configure
- Enter the Autentique API token and the webhook secret
- Configure the webhook URL in the Autentique dashboard
Who is it for
The Autentique module is ideal for IT departments that manage service contracts, system usage terms, access authorizations, and any document that needs a signature with evidentiary value. It is also recommended for companies that already use the Autentique platform and want to eliminate the disconnect between the signing process and GLPI tickets.
Compatibility
- GLPI: 10.0+ and 11.0+
- Plan: On demand
- Plugin: NexTool 3.x+
Next step
Autentique is part of NexTool, an ecosystem of modules to expand GLPI without code customizations. Contact the team for a demonstration.
This content was produced with the assistance of artificial intelligence and reviewed by the Nextool Solutions team. Screenshots are from the real GLPI environment with the NexTool plugin.
