Order Service

Service order PDF, signed inside the ticket

The Order Service module builds the service order from the GLPI ticket data: number, opening date, requester, department, description, start and completion dates, assigned technician, applied solution, public followups, approvals and related items with serial number. Followups, approvals and items are only included when they exist.

LicensedGLPI 11 and 12

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Features

The order appears in the ticket's Service Order tab exactly as it comes out in the PDF. The Print button opens the PDF in a new tab, ready to print or save. The administrator sets the title, the company details (name, tax ID, email, phone and website), the logo and how many followups go into the document.

Signing is built in, with no other module required: the requester and the technician sign on screen, with mouse or touch, in a window inside the ticket, each in their own field and whenever suits them. When the last signature arrives, the signed order is attached to the ticket with the file's SHA-256 hash and is listed under Management > Service Orders.

Service order PDF built from the ticket data, in the Service Order tab

Configurable title, logo and company details

On-screen signature (mouse or touch) from the requester and the technician, with no other module

Choose which signatures to collect and who signs, with an option to generate the signed order even if one is missing

Signed order attached to the ticket, with a SHA-256 integrity hash

List of signed orders under Management > Service Orders, with search, filters and export

Print button: the PDF opens in a new tab, ready to print or save

Requesters see and print the order for their own ticket in the simplified interface, once the permission is granted

Optional rules: sign only when the ticket is solved or closed, and close the ticket after signing

How it works

Step 1

Configure the order

In the module settings, set the title, company details, logo and how many followups go into the document. In the Features tab, choose which signatures to collect.

Step 2

Open the Service Order tab

In the ticket, the tab shows the order with the current data. Use Print to open the PDF in a new tab and print or save it.

Step 3

Collect the signatures

The requester and the technician sign on screen, each with their own button, right away or later. If a signature does not come, use Generate signed Service Order anyway.

Step 4

Signed order in the ticket

The signed order is attached to the ticket, opens with the Open signed service order button and appears under Management > Service Orders, with signers, emails and hash.

See it in action

A quick tour of what the plugin does in practice.

Image gallery

Screenshots for this section are coming soon.

Start using Order Service

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