No. We always work on a copy of the source system, never on the live environment. Before go-live we run a full test migration, compare record counts and content samples between source and target, and only move forward after your sign-off. The old system stays intact and accessible as a fallback throughout the process.

Almost none. Extraction and transformation run in parallel with normal operations, without affecting users. There is only a short cutover window at go-live to migrate the records created since the last load (delta) and point the team to the new system. We schedule that window during low-traffic hours, with a defined rollback plan.

During planning we map every field between source and target. Fields with no direct equivalent are handled case by case: we create custom fields, convert them to the target model, or preserve the data in a history field. Statuses, priorities, categories and dates are normalized so the original meaning of each record is not lost.

ServiceNow, BMC Helix (Remedy), TOPdesk, Jira Service Management, Zendesk, Freshdesk, Freshservice, ManageEngine, SysAid, Movidesk, OTRS/Znuny, osTicket, Zammad, legacy GLPI and more. We also migrate from spreadsheets, databases and custom in-house systems via API or direct access to the source database.