Data Migration
Switch systems without losing a single ticket, article or asset. We transfer your complete history to the new environment with validation at every step.
Years of operation recorded in tickets, knowledge base and inventory cannot be left behind. We migrate data from your legacy system to GLPI or any other ITSM, with full traceability and guaranteed integrity.
What we migrate
Each data type is handled with a specific extraction, transformation and validation strategy.
Tickets & History
Tickets, follow-ups, tasks, approvals, attachments and SLAs. The complete service history, including original dates and assignees.
Knowledge Base
Articles, categories, attachments and links. Technical and operational documentation preserved with its original structure.
Assets & Inventory
Computers, peripherals, software, licenses and item relationships. Complete inventory with change history.
Users & Permissions
Accounts, profiles, groups, entities and access rules. Organizational structure replicated in the target system.
Suppliers & Contracts
Records, contracts, SLAs, contacts and linked documents. Third-party management without rework.
Rules & Settings
Ticket templates, categories, automations, business rules and approval workflows. Operational logic transferred.
How it works
Structured process in 5 stages, with validation at each phase to ensure integrity.
01 – Assessment
Source system analysis: data model, volume, quality and dependencies. We identify risks before moving any record.
02 – Planning
Scope definition, timeline, field-by-field mapping and acceptance criteria. Nothing is migrated without a validated plan.
03 – Extraction & Transformation
Data ETL via API or direct database access. Format conversion, normalization and deduplication.
04 – Validation
Integrity check: record count, content sampling and functional testing in the target environment.
05 – Go-live
Planned cutover with maintenance window, delta migration of records created during transition and post-migration support.
Where we migrate from
Experience with the leading ITSM and ESM systems on the market. If your system has an API or accessible database, we can migrate it.
Enterprise
Mid-market
Open source
Other
ServiceNow
BMC Helix (Remedy)
TOPdesk
Jira Service Management
Zendesk
Freshdesk
Freshservice
ManageEngine
SysAid
Movidesk
Deskmanager
OTRS / Znuny
GLPI (legado)
osTicket
Zammad
Spreadsheets, custom systems and legacy databases
Ready to migrate without losing anything?
We assess your scenario, map the data and present a migration plan before moving the first record.