Data Migration
Switch systems without losing a single ticket, article or asset. We transfer your complete history to the new environment with validation at every step.
Years of operation recorded in tickets, knowledge base and inventory cannot be left behind. We migrate data from your legacy system to GLPI or any other ITSM, with full traceability and guaranteed integrity.
What we migrate
Each data type is handled with a specific extraction, transformation and validation strategy.
Tickets & History
Tickets, follow-ups, tasks, approvals, attachments and SLAs. The complete service history, including original dates and assignees.
Knowledge Base
Articles, categories, attachments and links. Technical and operational documentation preserved with its original structure.
Assets & Inventory
Computers, peripherals, software, licenses and item relationships. Complete inventory with change history.
Users & Permissions
Accounts, profiles, groups, entities and access rules. Organizational structure replicated in the target system.
Suppliers & Contracts
Records, contracts, SLAs, contacts and linked documents. Third-party management without rework.
Rules & Settings
Ticket templates, categories, automations, business rules and approval workflows. Operational logic transferred.
How it works
Structured process in 5 stages, with validation at each phase to ensure integrity.
01 – Assessment
Source system analysis: data model, volume, quality and dependencies. We identify risks before moving any record.
02 – Planning
Scope definition, timeline, field-by-field mapping and acceptance criteria. Nothing is migrated without a validated plan.
03 – Extraction & Transformation
Data ETL via API or direct database access. Format conversion, normalization and deduplication.
04 – Validation
Integrity check: record count, content sampling and functional testing in the target environment.
05 – Go-live
Planned cutover with maintenance window, delta migration of records created during transition and post-migration support.
Frequently asked questions
Is there a risk of losing data during the migration?
No. We always work on a copy of the source system, never on the live environment. Before go-live we run a full test migration, compare record counts and content samples between source and target, and only move forward after your sign-off. The old system stays intact and accessible as a fallback throughout the process.
Do we have to stop operations during the migration?
Almost none. Extraction and transformation run in parallel with normal operations, without affecting users. There is only a short cutover window at go-live to migrate the records created since the last load (delta) and point the team to the new system. We schedule that window during low-traffic hours, with a defined rollback plan.
What about fields that do not exist in the new system?
During planning we map every field between source and target. Fields with no direct equivalent are handled case by case: we create custom fields, convert them to the target model, or preserve the data in a history field. Statuses, priorities, categories and dates are normalized so the original meaning of each record is not lost.
Which systems do you migrate from?
ServiceNow, BMC Helix (Remedy), TOPdesk, Jira Service Management, Zendesk, Freshdesk, Freshservice, ManageEngine, SysAid, Movidesk, OTRS/Znuny, osTicket, Zammad, legacy GLPI and more. We also migrate from spreadsheets, databases and custom in-house systems via API or direct access to the source database.
Where we migrate from
Experience with the leading ITSM and ESM systems on the market. If your system has an API or accessible database, we can migrate it.
Enterprise
Mid-market
Open source
Other
ServiceNow
BMC Helix (Remedy)
TOPdesk
Jira Service Management
Zendesk
Freshdesk
Freshservice
ManageEngine
SysAid
Movidesk
Deskmanager
OTRS / Znuny
GLPI (legado)
osTicket
Zammad
Spreadsheets, custom systems and legacy databases
Ready to migrate without losing anything?
We assess your scenario, map the data and present a migration plan before moving the first record.