GLPI Integrations
We connect GLPI to the systems your IT already uses - ERP, CRM, identity directory and monitoring - to eliminate manual data entry, sync data in real time and give the service desk end-to-end traceability.
We use the GLPI REST API, webhooks and n8n to orchestrate flows between the service desk and the rest of your estate: tickets opened automatically, assets and contracts always up to date, and notifications that reach the team where they work. All with logs, versioning and governance so it can evolve without breaking.
Common GLPI integration scenarios
Real cases that take repetitive work off the technician and keep GLPI as the single source of truth for support.
GLPI + ERP/CRM
Sync of assets, contracts and cost centers between GLPI and the ERP/CRM, avoiding duplicate records and inventory divergence.
GLPI + Identity
Provisioning of users, groups and profiles via LDAP/SSO (Active Directory, Entra ID), keeping service desk access aligned with HR.
GLPI + Monitoring
Zabbix, Grafana or Prometheus alerts that open and update GLPI tickets automatically, with asset and category correlation.
How we deliver the integration
A four-step method to connect GLPI safely, from diagnosis to post go-live support.
Diagnosis and mapping
We survey systems, data and business rules and define the data flow and the integration points with GLPI.
Architecture and connectors
We choose REST API, webhooks or n8n as needed, with authentication, error handling and reprocessing.
Testing and validation
We validate each flow in a staging environment with masked real data before touching production GLPI.
Go-live and support
We ship with monitoring, logs and failure alerts and follow the first cycles to tune volume and performance.
Frequently asked questions about GLPI integrations
Does the integration keep working after a GLPI upgrade?
Yes. We prioritize the official REST API and supported webhooks, without changing the core. When an upgrade changes a contract, we adjust the connector in a staging environment before applying it to production.
Do I need n8n to integrate GLPI?
Not necessarily. Simple sync flows can use only the REST API and webhooks. We use n8n when there is orchestration across several systems, conditional rules or scheduling - it makes the flow visual and easy to maintain.
How does the integration handle failures and inconsistent data?
Each flow has error handling, automatic retries and an audit log. Records that fail validation are queued for review, without blocking the rest of the processing or duplicating tickets.
Which systems do you already integrate with GLPI?
ERPs and CRMs (SAP, TOTVS, Salesforce and others via API), identity directories (Active Directory, Entra ID/LDAP), monitoring (Zabbix, Grafana, Prometheus) and communication tools. If the system has an API, there is almost always an integration path.
GLPI Integrations with sustainable architecture
We map the systems that orbit your service desk and design auditable GLPI integrations that survive upgrades and are ready to scale with your operation.