GLPI Implementation
We run your GLPI implementation end-to-end: assessment of the current scenario, installation and hardening of the environment, configuration of entities, profiles and service catalog, migration of tickets and assets, and go-live with support. We deliver a service desk ready to operate according to ITSM best practices.
The focus is getting GLPI running with real governance: well-defined queues and SLAs, business rules that route tickets automatically, a reliable asset inventory and a useful knowledge base, with low friction for the technical team and end users.
What is included
A GLPI implementation driven by ITSM best practices and the operational maturity of the service desk.
GLPI architecture and environment
Definition of server, database, security and performance, plus the infrastructure prerequisites for GLPI to grow without bottlenecks - including the NexTool plugin when it makes sense.
ITSM structure and catalog
Configuration of entities, profiles, ITIL categories, queues, forms, SLAs and business rules so ticket triage and handling work day to day.
Migration and assisted go-live
Import of tickets, assets, users and knowledge base from the legacy system, with a cutover plan, validation with key users and post-go-live monitoring.
How we run the implementation
A method with clear stages, from assessment to go-live, to reduce risk and speed up GLPI's return.
1. Assessment and design
We map the support processes, ticket volume, assets and current integrations and design the architecture of entities, profiles and catalog in GLPI.
2. Configuration and setup
We install and harden the environment and configure queues, SLAs, ITIL categories, forms and business rules, plus the required plugins.
3. Migration and testing
We import and validate tickets, assets, users and knowledge base, testing flows end to end with key users before the cutover.
4. Go-live and stabilization
We support the production launch, adjust rules and SLAs based on real usage and train the team to operate the service desk independently.
Frequently asked questions
How long does a GLPI implementation take?
It depends on the scale and number of integrations, but a typical service desk implementation runs from 4 to 12 weeks. In the initial assessment we define scope, milestones and a realistic timeline for your scenario.
Do you migrate the data from our current system?
Yes. We migrate tickets, assets, users and knowledge base from a legacy GLPI, spreadsheets or other help desk tools, with integrity validation before go-live. For complex migrations we have a dedicated data migration service.
Is the NexTool plugin required to implement GLPI?
No. GLPI is implemented with native features. The NexTool plugin is optional and adds automations and advanced capabilities when your process requires them - we assess case by case during the diagnosis.
Do you integrate GLPI with AD/LDAP and other systems?
Yes. We configure authentication via Active Directory or LDAP, user synchronization and integrations with inventory, email and external tools through API or webhooks as needed.
Implement GLPI on time and with predictability
If you need to get GLPI into production on a defined timeline without compromising technical quality, we build a tailored implementation plan for your service desk.