O GLPI 12 está em desenvolvimento e já apresenta mudanças importantes na interface, no frontend, nas APIs e na estrutura interna da plataforma. Neste conteúdo, mostramos o que já pode ser observado, os possíveis impactos em plugins e integrações e como testar a versão de desenvolvimento usando a imagem Docker da JMBA Soluções.

Self-hosted GLPI, GLPI Cloud, ServiceNow and Jira Service Management side by side: billing model, hidden costs, the SQL that counts your billable agents and the TCO verdict by scenario.

Technical guide to SLA and OLA in GLPI 11: data model (SLM, calendar, TTO/TTR), step-by-step configuration, a deadline matrix by priority, and the SQL queries we run in maintenance to find out why escalation never fires.

The GLPI 10 to 11 migration playbook we use in production support: checklist, plugin compatibility table, real backup and update commands, what actually breaks and how to roll back.

Why plugins break on GLPI 11: the architecture changes (Symfony/Twig, public/, PHP 8.2, a driver with no raw SQL), the compatibility matrix and the staging checklist we run before migrating.

A real step-by-step install of GLPI 11 on Debian 12 or Ubuntu 24.04: PHP and the two php.ini files that matter, MariaDB with time zones, downstream.php to move config and files out of the webroot, CLI cron and a post-install checklist.

Step-by-step to install GLPI 11 with Docker Compose: the five volumes you must persist, secrets in .env, install via console, reverse proxy with SSL, and the fix for the classic crontab-inside-the-container mistake. Plus the pitfall that most often takes GLPI down: recreating the container without persisting /etc/glpi.

The NexTool Translate module translates the ticket description and follow-ups right inside the GLPI timeline, on demand, with DeepL, Google or AI. See how it works, why AI wins on multilingual tickets, how to enable it and when not to use it.

GLPI, ServiceNow, Jira SM and Freshservice compared by what matters in operations, not just price: the per-agent model vs a zero license, the hidden cost of self-hosting, a verdict by scenario and the query that shows what you would pay per seat.

What GLPI is, what it does, how much it costs and how to validate an environment with real commands before trusting data to it - plus the cron and category pitfalls we see in production support.

How to pick and combine GLPI plugins without falling into plugin sprawl: why dozens of standalone plugins break on upgrade, how NexTool's modular approach centralizes features in a single base plugin, when a community plugin or a native GLPI 11 feature is already enough - and the field experience of a team that sustains estates with more than 15 plugins.

Technical guide to configuring Contract Hours in GLPI: a timeline stopwatch, contracts per entity with group AND category resolution, billable rounding, balances stored in minutes, and the external cron that keeps billing from stalling.