How NexTool's Mercado Eletronico module turns a GLPI ticket into a purchase requisition in ME: synchronized catalog, single approval, webhook timeline and the inbox-first reconciliation we learned to do in support.
We tested GLPI 11 webhooks on our support instance: a URL with a port is silently rejected, requests arrive without Content-Type and depend on cron. Field-by-field setup, HMAC signature, retries and a checklist.
Teclib released GLPI 12.0.0 today, the first stable version of the new branch and of the annual cycle. A new knowledge base, sessions, OLA per group, PHP 8.3, the end of GLPI 10 and what to check before upgrading.
Headquarters and branch, client and provider, staging and production: when the same ticket has to exist in two GLPI instances, copying by hand gets expensive. The GLPI Sync module replicates tickets, followups, tasks and solutions through the native REST API.
We are launching NexTool MCP for GLPI: more than 160 tools that let Claude, ChatGPT and other assistants work on tickets, assets and the knowledge base of GLPI 10 and 11. Open source to run locally, or hosted in open beta.
GLPI 10 got its last release on 2026-09-30 and will get no more fixes. In the NexTool base, only 1 of 21 active GLPI 10 environments is on 10.0.28. The 5 risks, a 6-week roadmap and a checklist to migrate.
We measured the cost of triaging, summarizing, replying, writing articles and translating tickets with three AI models. For 3,000 tickets a month: US$ 1.29 to US$ 35.60. Where budgets blow up and how to control it in GLPI, with a calculator.
We tested Jev, TypeSafe's new decision model, against GPT-5.6 and Claude Sonnet 5.5 on the triage of 200 tickets. Accuracy was a tie; cost and speed were not. See the method, the numbers and where each one gets it wrong.
Security Guard, free for NexTool customers, blocks brute force in GLPI at the web login, API, CalDAV and password recovery, by user, IP or both.
GLPI 12 reached RC3 on September 30, together with the last GLPI 10 release and a GLPI 11 security release that was replaced the next day. See what changes, how to test it with Docker and what to do now.
GLPI can read AD group, OU and e-mail domain in its assignment rules, but offers no action to fill in Location, Supervisor, Category and Title on the user. Rule Extender closes that gap without touching the core.
Feriados Sync generates the holidays of more than 200 countries, with regions, and links them in bulk to GLPI calendars, so SLAs count the right deadlines. Free for GLPI 10 and 11.
