How to pick and combine GLPI plugins without falling into plugin sprawl: why dozens of standalone plugins break on upgrade, how NexTool's modular approach centralizes features in a single base plugin, when a community plugin or a native GLPI 11 feature is already enough - and the field experience of a team that sustains estates with more than 15 plugins.

GLPI 12 is under development and already shows important changes in the interface, the frontend, the APIs, and the platform's internal structure. In this content, we show what can already be observed, the possible impacts on plugins and integrations, and how to test the development version using the JMBA Soluções Docker image.

GLPI is open source and free to license - but not free to run. Self-hosted GLPI, GLPI Cloud, ServiceNow and Jira Service Management side by side: billing models, the hidden costs nobody quotes, and the SQL to count your billable agents before you decide.

Technical guide to SLA and OLA in GLPI 11: data model (SLM, calendar, TTO/TTR), step-by-step configuration, a deadline matrix by priority, and the SQL queries we run in maintenance to find out why escalation never fires.

The GLPI 10 to 11 migration playbook we use in production support: checklist, plugin compatibility table, real backup and update commands, what actually breaks and how to roll back.

Why plugins break on GLPI 11: the architecture changes (Symfony/Twig, public/, PHP 8.2, a driver with no raw SQL), the compatibility matrix and the staging checklist we run before migrating.

A real step-by-step install of GLPI 11 on Debian 12 or Ubuntu 24.04: PHP and the two php.ini files that matter, MariaDB with time zones, downstream.php to move config and files out of the webroot, CLI cron and a post-install checklist.

Step-by-step to install GLPI 11 with Docker Compose: the five volumes you must persist, secrets in .env, install via console, reverse proxy with SSL, and the fix for the classic crontab-inside-the-container mistake. Plus the pitfall that most often takes GLPI down: recreating the container without persisting /etc/glpi.

The NexTool Translate module translates the ticket description and follow-ups right inside the GLPI timeline, on demand, with DeepL, Google or AI. See how it works, why AI wins on multilingual tickets, how to enable it and when not to use it.

GLPI, ServiceNow, Jira SM and Freshservice compared by what matters in operations, not just price: the per-agent model vs a zero license, the hidden cost of self-hosting, a verdict by scenario and the query that shows what you would pay per seat.

What GLPI is, what it does, how much it costs and how to validate an environment with real commands before trusting data to it - plus the cron and category pitfalls we see in production support.

Discover the 50 best plugins and modules for GLPI in 2026, organized by category: AI, inventory, ticket flow, communication, documents, security and more.