Staff open, follow, reply to and approve tickets by chatting with a bot in Teams or WhatsApp. Everything is recorded in your company's GLPI.
NexTool delivers the chatbot as a project: we connect the channel to your GLPI through its API with a minimal-permission user, choose with your team which journeys go in, and follow the go-live.
Six journeys that talk to GLPI. Each project switches on the ones that make sense for your operation.
Picks the service from GLPI forms or categories, describes the request and gets the ticket number right away.
Sees the list of their own tickets, with number, title and status, and opens the details of each one.
Sends a reply that is added as a followup on the ticket and reaches the assigned technician.
When GLPI asks for approval, the approver approves or refuses right there. When refusing, they give the reason.
Once the ticket is solved, the requester accepts and closes it, or refuses with a reason and the ticket reopens.
Answers the GLPI survey with a rating and a comment, without opening another screen.
Notifications follow the ticket: creation, reply, solution and approval request reach whoever has a role in it, whether requester, observer, technician, group or approver, depending on the project. Everything is recorded in the GLPI ticket itself.
Where the bot already serves customers today and what comes in as a project.
An app in your company's Teams, with a button menu and interactive cards. In production at IT services and logistics customers.
The bot answers on the company number: checking, replying to and approving tickets, with access only for registered numbers. In production at an auto parts customer, on GLPI 10.
Other channels and systems come in through an integration with the GLPI API, designed and delivered as a project.
Chatbot projects delivered by NexTool. Customers are shown by industry.
IT services
At an IT services company, staff open tickets in Teams by picking the service from GLPI 11 forms, with no commands to type. Approvals, solution validation and satisfaction surveys are also handled through cards with buttons.
in production since Jul 2026Logistics
At a logistics company, staff check, reply to and approve tickets in Teams and get notified at every step, whether they are requester, observer, technician, group or approver.
in production since Jun 2026Auto parts
At an auto parts company, people with GLPI 10 tickets check, reply to and approve them on WhatsApp, with access limited to registered numbers. New ticket, reply and solution notices arrive through the NexTool plugin's WhatsApp Bot module.
in production since Jun 2026A short project, run with your team, from assessment to operation.
We map your GLPI, the channels, who will use the bot and which journeys go in.
We create the bot user with a minimal-permission profile, connect the channel to the GLPI API and set up the notifications.
We publish the app in your company's Teams or connect the WhatsApp number, and test every journey in your GLPI.
The bot goes live with follow-up from the NexTool team and support through the portal.
A WhatsApp instance managed by NexTool, with automatic activation in the plugin.
Purchase it in the member area, the instance is created on our infrastructure and the credentials reach the WhatsApp Bot module in GLPI on their own. No server, no technical setup, no copy-paste: pay, sync, scan the QR Code and you are done.
It is the WhatsApp connection the free WhatsApp Bot module uses to send GLPI notifications. The number is connected by QR Code, as in WhatsApp Web, not through the official WhatsApp Business API.
BRL 395.88/year
Annual subscription, per GLPI environment
Requirements: up-to-date NexTool plugin and WhatsApp Bot module, on GLPI 10, 11 or 12, with the environment linked to your portal account. One instance per environment.
Prefer to keep your own Evolution API? The WhatsApp Bot module is free in self-hosted mode.
Learn about the pluginToday on Microsoft Teams and WhatsApp, with customers in production on both. Other channels and systems come in as an integration project with the GLPI API.
The bot talks to the GLPI API and is in production on GLPI 10 and GLPI 11. Some journeys depend on the version: opening tickets through forms uses the GLPI 11 forms.
Not for the bot: it uses the GLPI API with its own user, with a minimal-permission profile. Step notifications come from GLPI itself and, on WhatsApp, through the free WhatsApp Bot module of the NexTool plugin.
The chatbot is delivered as a project, priced by channels and journeys. Book a call to get a proposal.
It is the WhatsApp connection NexTool hosts so the free WhatsApp Bot module can send GLPI notifications, with no server on your side. It is an annual subscription, purchased in the portal Store for a GLPI environment linked to your account.
No. The number is connected by QR Code, as in WhatsApp Web, and the instance is for the WhatsApp Bot module notifications. For support through the official WhatsApp Business API, the service is WhatsApp Support.
No. On the Managed Instance, a notification only goes to people who have already messaged the connected number, a rule that protects the number from being banned. Anyone who replies PARAR, STOP or CANCELAR stops receiving them.
Yes. After purchasing, click Sync in the NexTool plugin and choose the managed mode in the WhatsApp Bot Connectors tab. Your own mode remains available in the same tab.
The instance is suspended and you have a 30-day grace period to renew without losing anything. After the grace period the instance is removed.
Tell us which channels and journeys you need. We build the project with your team.
