Before becoming a product, it was born from the daily routine of people who handle tickets, deploy solutions and deliver IT projects.
That hands-on experience became software. Today our solutions run in GLPI environments in dozens of countries, and our plugins already add up to thousands of downloads.
Consulting, solutions and platforms: cloud, integrations, compliance, observability and open source tools for IT results.
We operate the leading SaaS and stacks used in enterprise environments, integrating APIs and automating business workflows.
Tell us about your needs: we can help with custom projects. Get in touch and consult with us.
Consulting and value proposition, then scope and timeline, and finally delivery with warranty – from first contact to results.
A consulting session to understand your pain points and needs, map the scenario and format a tailored value delivery proposal.
Project kickoff: we define the scope and deliverables with your team, set the timeline and milestones, and align expectations so everyone knows what will be delivered and when.
Execution as agreed in the scope and on schedule. After delivery, warranty and support for adjustments and questions, focused on continuous improvement of what was implemented.
Solutions in production, from chatbots and AI to websites and infrastructure, for clients and for our own products.
IT services
At an IT services company, staff open tickets in Teams by picking the service from GLPI 11 forms, with no commands to type. Approvals, solution validation and satisfaction surveys are also handled through cards with buttons.
in production since Jul 2026Supermarket retail
A supermarket chain connected GLPI 11 to Mercado Eletrônico: the requisition leaves the ticket with cost center and branch, and its progress up to the purchase order flows back to it.
in production since Sep 2026IT services and manufacturing
The AI Assist module summarizes the ticket history, suggests a reply that cites the knowledge base article and shows articles before a ticket is opened. It runs managed by NexTool, with no AI key, or on the client's own key (OpenAI, Gemini or Claude), and masks personal data by default.
downloaded by 250+ GLPI environmentsO Corujão · Drinks depot
Storefront for a drinks depot in Camaçari, Bahia: customers browse the catalog without logging in, fill a cart and place the order through the store's WhatsApp. The team manages products and prices in an admin panel.
Built for an IT services partner and turned into a product: it centralizes the software licenses of each reseller's clients and sends renewal alerts by WhatsApp and email before they expire. Each reseller has its own panel.
On NexTool's production server we replaced the reverse proxy with a Cloudflare tunnel: TLS ends at the edge and no web port stays open on the server. Containers now talk only to the services they need, with one network per service pair.
in production since Sep 2026Testimonials from people who ran the environment after delivery.
Solo tengo que decir que este plugin hace justo lo que debe, en general GLPI no hace todo bien pero con estos ajustes lo llevamos al siguiente nivel. Este plugin me gusta mucho porque me permite revisar plenamente la ejecucion de las reglas sobre el mismo ticket
Excelente descubrimiento, logré subir mi score de 71 a 94 con las sugerencias del plugin. Muy buena herramienta, recomendada.
The main questions about how we work in consulting, cloud, integrations, automation and IT governance.
Aligned with our delivery process: we start with a consulting session to understand your pain points and needs. Then, we conduct a discovery (typically 5 to 10 days) to map workloads, integrations, risks and objectives. We deliver a prioritized plan with quick wins, a technical backlog and investment estimates for cloud, automation and compliance.
We operate environments on AWS and Azure and implement or maintain tools such as Docker, n8n, GLPI, Metabase, Zabbix, Grafana, Authentik, Vaultwarden, Portainer, Nginx Proxy Manager and MySQL/Percona databases. We connect everything via REST APIs, events and pipelines with observability and governance.
We use monitoring and alerts (for example with Zabbix and Grafana) and response playbooks. We periodically review costs, performance and security controls, aligned with practices such as ISO 27001, ITIL 4 and COBIT – in line with our consulting and compliance offering.
We work on a project or monthly retainer basis. We define SLAs according to criticality, document runbooks and share playbooks and dashboards so your team gains autonomy after implementation – in line with the delivery and warranty stage of our process.
Implementation includes installation, configuration, integration with directories (LDAP/AD), plugins and team training. The timeline varies depending on scope: smaller projects take 2 to 4 weeks; full implementations with integrations and customizations can take 6 to 12 weeks. We work with help desk and ITSM (including GLPI), ERP, CRM and other SaaS.
Yes. We offer remote technical support via monthly retainer or on-demand: fixes, updates, configuration adjustments, troubleshooting and workflow evolution. Service is provided via tickets with SLA defined according to the criticality of your environment. We work with GLPI, n8n, Docker, Grafana, Zabbix and other tools.
We apply frameworks such as ISO 27001, ITIL 4 and COBIT to map processes, identify gaps and propose controls. We deliver policy documentation, runbooks and prioritized action plans. The work can be one-time (audit, gap analysis) or ongoing (monitoring and control evolution).
Yes. We develop custom integrations and customizations: new tabs, workflows, external APIs, reports and automation. For GLPI, we have the NexTool hub with ready-made modules and we handle specific demands – from adjustments to existing plugins to building solutions from scratch. We also work with n8n, Metabase, Grafana and other platforms.
Describe your scenario and we will get back to you with action plans, estimates and next steps.
The most viewed articles on the blog. Articles, tutorials and case studies about cloud, automation and governance.
