GLPI Support
Specialized GLPI technical support to keep your service desk stable and evolving: incident resolution, ITIL workflow tuning, SLAs and continuous backlog management, delivered by people who know the core and the plugins inside out.
We cover the entire GLPI lifecycle: incidents that block the service desk, misconfigured business rules and SLAs, categories and forms, automations, LDAP/AD synchronization, inventory and integrations with the plugins your operation relies on every day.
Service models
Choose the GLPI support model that best fits your ticket volume and the criticality of your service desk.
Corrective
Handling incidents, service desk outages, rule errors, stalled queues and notification or synchronization failures that impact support in GLPI.
Evolutionary
Improvements to the service catalog, categories, forms, business rules, SLAs and automations to raise the ITIL maturity of your operation.
Retainer
Dedicated monthly technical hours for your GLPI, with predictable delivery, demand governance and a specialist who already knows your environment.
How we run support
A clear flow from ticket to delivery, so every GLPI request is handled with context, testing and traceability.
1. Intake and triage
You log the request through the agreed channels; we classify it by impact and urgency and set the priority together with your team.
2. Diagnosis in your environment
We investigate logs, configuration, plugins and your GLPI version to reach the root cause, not just the symptom.
3. Fix and validation
We apply the fix in staging whenever possible, validate it with you and only then promote it to production.
4. Documentation and improvement
We record what was done, update the knowledge base and feed the evolutionary backlog with recurring lessons learned.
Frequently asked questions about GLPI support
Do you support any GLPI version?
Yes. We support GLPI 9.5, 10 and 11, both in the cloud and on-premises. We assess the installed version and, when it makes sense, recommend upgrading as part of the evolutionary plan.
Does support cover plugins and integrations?
It does. We support ecosystem plugins, including the NexTool plugins, and integrations with LDAP/Active Directory, e-mail, inventory and third-party connectors used in your operation.
How does the support SLA work?
We define response and resolution times by criticality at the start of the contract. Incidents that take the service desk down get top priority; evolutionary improvements enter the backlog with joint planning.
Do I need to have purchased GLPI from NexTool?
No. We take over GLPI environments already in production, even if they were deployed by another company. We run an initial assessment to map the configuration before starting support.
GLPI Support with operational continuity
If your operations depend on GLPI, we structure a support model with predictability, response speed and a vision for improvement.