Digital Signature
Electronic signatures in GLPI, through the provider your company already uses
The Digital Signature module brings electronic signatures into GLPI with four providers: DocuSeal, Autentique, DocuSign and TOTVS Assinatura Eletrônica. Each provider is purchased separately and already includes the module (the price of each one is in the customer area of the portal). The purchased ones are connected in the Integrations tab with the credential each requires, and the choice is made on every send in Sign via, with an optional default provider. Anyone who used the former Autentique module finds their documents, signers and ticket links here.
LicensedGLPI 11 and 12
Features
Documents can come from 19 item types: ticket, contract, supplier, change, project, user, computer and the other assets. In DocuSeal, from its own templates. In Autentique, DocuSign and TOTVS, from a company template made in Word and filled with GLPI data, from an item attachment, from the service order (with the Order Service module) or from a PDF uploaded on the spot. Two example templates come preinstalled: an equipment handover term and a corporate policy acceptance term.
Tracking is per signer: who has signed and who is still pending, with the status updated by the provider's notification. Depending on the provider, you can resend the invitation, copy the link, change or remove a signer and cancel the submission. In Autentique, DocuSign and TOTVS, the signed PDF comes back to GLPI, linked to the signature document and, when the submission came from a ticket, also attached to the ticket (with DocuSign, together with the certificate of completion). A finalized document cannot be deleted, and every time the signed PDF is opened through GLPI it is logged in the history.
How it works
Step 1
Purchase and connect the provider
Purchase the provider you use, open its section in the Integrations tab, enter the credential it requires and use Test. For TOTVS, the integration requires the Profissional plan of TOTVS Assinatura Eletrônica.
Step 2
Prepare and send
In the ticket or item, choose the provider in Sign via, what to send (template, attachment, service order or PDF), set who signs and send it.
Step 3
Track it
See who has signed and who is pending. At the end, the signed document stays linked to the item: attached in GLPI with Autentique, DocuSign and TOTVS, and in the DocuSeal dashboard.
See it in action
A quick tour of what the plugin does in practice.
Image gallery
Screenshots for this section are coming soon.
Start using Digital Signature
View available plans or read the full article about this module.