The document is born in the ticket — the signature should not leave it. Laptop handover forms, quote approvals, internal policy acknowledgements: GLPI already holds the whole context, yet collecting the signature ends up happening over e-mail, outside the ticket trail.
The problem
The typical cycle goes like this: the technician generates the document, downloads the file, attaches it to an e-mail, sends it to the requester, waits, follows up, receives the signed PDF back and — if they remember — attaches it to the ticket.
Every manual step is a chance to lose something. The signed document sits in someone's inbox instead of the system; nobody knows who has already signed without opening the e-mail thread; and the audit, months later, cannot find the evidence where it should be.
How Digital Signature works
The module connects GLPI to DocuSeal, an open-source electronic signature platform you can host in your own environment — a relevant point for anyone restricted from sending documents to a third-party service.
- Documents straight from GLPI — generated from tickets, contracts and assets, carrying the record's data.
- Multiple signers — requester, manager and technical owner on the same document.
- Real-time status through webhook — GLPI is notified as each person signs, with nobody polling for updates.
- Evidence in the right place — the signed document comes back attached to the record that produced it.
How to enable it
- Have a DocuSeal instance available (self-hosted or cloud).
- Install NexTool on your GLPI 11 and enable the Digital Signature module.
- Enter your DocuSeal URL and API key in the module settings.
- Configure the return webhook so GLPI receives status updates.
- Generate the document from the ticket, contract or asset and send it for signature.
Who it is for
IT teams that hand out equipment and need a signed acknowledgement; operations that depend on formal approval before doing the work; and companies under audit that must prove, with a trail, that the document was accepted by the right person.
If your case requires notarised or ICP-Brasil certificate-level legal validity, review the specific legal requirements first — the module delivers the collection workflow and the traceability, while the level of validity depends on your DocuSeal setup and on the nature of the document.
Compatibility
- GLPI: 11.0+
- Plan: Licensed
- Plugin: NexTool 6.x+
Next step
Digital Signature is part of NexTool, an ecosystem of modules that extends GLPI without code customisation. Visit the module page or book a call to see it running in your environment.
Reviewed by the NexTool Solutions team.
