AI Assist
AI that accelerates support in GLPI
AI Assist integrates artificial intelligence models – OpenAI GPT and Google Gemini – directly into the GLPI support workflow. With a single click, the agent gets a concise summary of lengthy threads and receives reply suggestions drafted from the ticket history.
Features
How it works
Step 1
Configure the API key
Open the AI Assist panel and enter the API key of your chosen provider (OpenAI or Google Gemini). No other configuration is required.
Step 2
Open a ticket
On any GLPI ticket, the 'Summarise with AI' button appears automatically in the follow-up action bar.
Step 3
Receive the summary and suggestion
The plugin sends the ticket history to the model and displays, within seconds, a structured summary and a reply suggestion ready to edit or send.
Start using AI Assist
View available plans or read the full article about this module.