AI Assist
AI that accelerates support in GLPI
AI Assist integrates artificial intelligence models – OpenAI GPT and Google Gemini – directly into the GLPI support workflow. With a single click, the agent gets a concise summary of lengthy threads and receives reply suggestions drafted from the ticket history.
Features
How it works
Step 1
Configure the API key
Open the AI Assist panel and enter the API key of your chosen provider (OpenAI or Google Gemini). No other configuration is required.
Step 2
Open a ticket
On any GLPI ticket, the 'Summarise with AI' button appears automatically in the follow-up action bar.
Step 3
Receive the summary and suggestion
The plugin sends the ticket history to the model and displays, within seconds, a structured summary and a reply suggestion ready to edit or send.
See it in action
A quick tour of what the plugin does in practice.
Video demo coming soon.
Image gallery
Screenshots for this section are coming soon.
Start using AI Assist
View available plans or read the full article about this module.