ITIL 4
ISO 27001
ISO 20000
GLPI
IT governance that actually solves problems
Consulting for process, integration and automation across systems – with operational efficiency and cost reduction.
Process automationWorkflows and routines without manual effort
Systems integrationiPaaS, APIs and SaaS connected
Compliance and SLAsISO 27001, ISO 20000 and ITIL 4
Services and technologies we implement and maintain
Consulting, solutions and platforms: cloud, integrations, compliance, observability and open source tools for IT results.
We operate the leading SaaS and stacks used in enterprise environments, integrating APIs and automating business workflows.
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Our delivery process
Consulting and value proposition, then scope and timeline, and finally delivery with warranty – from first contact to results.
01
Consulting and proposal
A consulting session to understand your pain points and needs, map the scenario and format a tailored value delivery proposal.
Understanding your pain points and needs
Scenario mapping and priority setting
Formatted value delivery proposal
02
Scope and timeline
Project kickoff: we define the scope and deliverables with your team, set the timeline and milestones, and align expectations so everyone knows what will be delivered and when.
Scope and deliverables defined and documented
Timeline with milestones and checkpoints
Alignment between our team and yours
03
Delivery and warranty
Execution as agreed in the scope and on schedule. After delivery, warranty and support for adjustments and questions, focused on continuous improvement of what was implemented.
On-time delivery within the agreed scope
Post-delivery warranty and support for adjustments and questions
Continuous improvement of what was implemented
Frequently asked questions
The main questions about how we work in consulting, cloud, integrations, automation and IT governance.
How does the first contact and discovery work?
Aligned with our delivery process: we start with a consulting session to understand your pain points and needs. Then, we conduct a discovery (typically 5 to 10 days) to map workloads, integrations, risks and objectives. We deliver a prioritized plan with quick wins, a technical backlog and investment estimates for cloud, automation and compliance.
What technologies and platforms do you use?
We operate environments on AWS and Azure and implement or maintain tools such as Docker, n8n, GLPI, Metabase, Zabbix, Grafana, Authentik, Vaultwarden, Portainer, Nginx Proxy Manager and MySQL/Percona databases. We connect everything via REST APIs, events and pipelines with observability and governance.
How do you ensure continuous operation and security?
We use monitoring and alerts (for example with Zabbix and Grafana) and response playbooks. We periodically review costs, performance and security controls, aligned with practices such as ISO 27001, ITIL 4 and COBIT – in line with our consulting and compliance offering.
What is the contract model and how does knowledge transfer work?
We work on a project or monthly retainer basis. We define SLAs according to criticality, document runbooks and share playbooks and dashboards so your team gains autonomy after implementation – in line with the delivery and warranty stage of our process.
What is system implementation and how long does it take?
Implementation includes installation, configuration, integration with directories (LDAP/AD), plugins and team training. The timeline varies depending on scope: smaller projects take 2 to 4 weeks; full implementations with integrations and customizations can take 6 to 12 weeks. We work with help desk and ITSM (including GLPI), ERP, CRM and other SaaS.
Do you offer remote technical support?
Yes. We offer remote technical support via monthly retainer or on-demand: fixes, updates, configuration adjustments, troubleshooting and workflow evolution. Service is provided via tickets with SLA defined according to the criticality of your environment. We work with GLPI, n8n, Docker, Grafana, Zabbix and other tools.
How does IT compliance consulting work?
We apply frameworks such as ISO 27001, ITIL 4 and COBIT to map processes, identify gaps and propose controls. We deliver policy documentation, runbooks and prioritized action plans. The work can be one-time (audit, gap analysis) or ongoing (monitoring and control evolution).
Do you develop custom integrations and customizations?
Yes. We develop custom integrations and customizations: new tabs, workflows, external APIs, reports and automation. For GLPI, we have the NexTool hub with ready-made modules and we handle specific demands – from adjustments to existing plugins to building solutions from scratch. We also work with n8n, Metabase, Grafana and other platforms.
Talk to NexTool Solutions
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