How NexTool deploys and supports Grafana next to GLPI: architecture with a read-only datasource, a real breached-SLA query, separation of operational and executive panels, and an alerting rule with no duplication.

Metabase and Grafana read the same GLPI database but solve different problems. A practical comparison: mapping statuses, connecting without slowing production, verdict by scenario and the real cost.

How to build and share help desk dashboards with your clients using Metabase or Grafana on top of GLPI, with per-entity filtering (including sub-entities), correct SLA math in the database, and tamper-proof access.