Escalonamento de Aprovação

Multi-level approvals made simple in GLPI

Approval Flow automates chained approval workflows by ticket category. Define as many approval levels as needed – direct manager, area director, IT committee – and the plugin takes care of notifying each approver in the correct sequence.

Features

Multi-level workflows configurable by ticket category

Multiple approvers per level with majority or unanimity rules

One-tap approval via Telegram Bot

Automatic notifications for each approver in sequence

Complete approval history in the ticket

Rejection with mandatory justification field

How it works

Step 1

Configure the workflow by category

In the plugin panel, create an approval workflow and link it to GLPI categories. Define the levels and the approvers for each one.

Step 2

Ticket enters the workflow automatically

When a ticket in the configured category is opened, Approval Flow automatically creates the validations in the defined sequence.

Step 3

Approvers are notified

Each approver receives an email and, if configured, a Telegram message with Approve and Reject buttons.

See it in action

A quick tour of what the plugin does in practice.

Video demo coming soon.

Image gallery

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