Rule Inspector
Debug GLPI rules with full transparency
GLPI business rules are powerful, but when a ticket does not get the expected category, group or technician, finding out why means opening one rule after another. Rule Inspector adds the Rules Inspector tab to the ticket: one click on Query rules evaluates the active ticket business rules and shows, rule by rule, which criteria the ticket meets, which ones fail and the configured actions.
FreeGLPI 10, 11 and 12
Features
Each rule gets a status: applicable, when the ticket meets the criteria; nearly applicable, when it meets at least 80% of them (an adjustable threshold); applied, when the ticket already has the value the rule assigns; or not applicable. The evaluation uses the ticket's current data, follows the ranking order, includes the recursive rules of the parent entities and changes nothing in the ticket.
In the module settings, the Test tab runs the same query from a ticket number, and the History tab gathers the most recent evaluations. The result can be filtered by status and exported to CSV. Rule Inspector is free, works on GLPI 10, 11 and 12, and access is granted per profile in the NexTool permission matrix.
How it works
Step 1
Query the ticket's rules
In the ticket's Rules Inspector tab, click Query rules. In the module settings, the Test tab does the same from the ticket number.
Step 2
See it rule by rule
The module evaluates the active ticket business rules of the ticket's entity and the recursive ones of the parent entities, in ranking order, and shows the met and unmet criteria and the actions of each rule.
Step 3
Adjust and check again
Open the rule from the link, make the change and click Run query again. Each query is recorded in the History tab, and the result can be exported to CSV.
See it in action
A quick tour of what the plugin does in practice.
Video demo coming soon.
Image gallery
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What customers say
Solo tengo que decir que este plugin hace justo lo que debe, en general GLPI no hace todo bien pero con estos ajustes lo llevamos al siguiente nivel. Este plugin me gusta mucho porque me permite revisar plenamente la ejecucion de las reglas sobre el mismo ticket
Testimonial in its original language
Start using Rule Inspector
View available plans or read the full article about this module.