Workflow
The process becomes a drawing - and the ticket follows the drawing
Every support team has processes that depend on someone remembering the right order: the task that comes before the approval, the ticket that must be opened for another team, the step that cannot be skipped. Workflow turns that process into a visual BPMN-style flow bound to the ticket category - the ticket is created and the flow starts on its own, creating tasks and enforcing each step in the drawn order.
LicensedGLPI 11
Features
How it works
Step 1
Draw the flow
Drag activities, gateways and events onto the diagram and configure each element with a double click: task template, approval template, decision rules, outcomes.
Step 2
Publish a version
Publishing validates the drawing - nothing loose, every port with a path - and freezes an immutable version. Activate the flow and set the category that triggers it.
Step 3
Track the execution
New tickets in the category enter the flow on their own. The "Flows" tab shows the journey, times and approvals; the per-step time report crosses tickets and teams.
See it in action
A quick tour of what the plugin does in practice.
Video demo coming soon.
Image gallery
1 / 1
Start using Workflow
View available plans or read the full article about this module.