Smart Notify
Never miss an important update in GLPI
Smart Notify adds a notification bell to the GLPI navigation bar and brings together follow-ups, tasks, validations and their answers, solutions, attached documents and new tickets, problems and changes. Each notice says why it arrived, such as "You are the assigned technician", and the bell only announces what the person can open in GLPI, respecting entity, rights and private follow-ups.
Features
The bell is also the alert center for NexTool modules. When an integration goes down or a service stops, the responsible module reports it there, as WhatsApp Bot does when the WhatsApp connection drops. Repeated alerts become a single line, critical alerts turn the bell red until they are read and, when the problem is resolved, a green notice clears the red alert on its own. Only people with permission in the sending module receive it. And if NexTool's automatic routines stop running, administrators get a critical notice that cannot be turned off, repeated every 6 hours until the problem is fixed.
Each person chooses which notification types to receive (mandatory NexTool failure notices always stay on), dismisses what does not matter and can clear the whole list. The bell refreshes at the configured interval, pauses when the tab is inactive and syncs read/unread state across tabs open in the same browser. In ticket lists, red dots show which items have unread notifications, and in the simplified interface requesters can also follow their own notifications.
Anyone with the permission to publish notices can send announcements from the Notices tab to all users, one user, one group or one entity, with distinct priorities and sounds for each level. People who administer NexTool also receive NexTool's official announcements in the bell.
How it works
Activate and configure
Enable Smart Notify in the module catalog and set the refresh interval, retention, the size of the bell panel and which notification types and module alerts are active (failure notices that stop NexTool always stay on).
Personalize per user
Each person opens the preferences right from the bell and turns on or off the notification types they want to receive.
Receive in real time
The bell shows the unread count and lists notifications grouped by item. Critical alerts stay highlighted until read, and anything irrelevant can be dismissed.
See it in action
A quick tour of what the plugin does in practice.
Image gallery
Start using Smart Notify
View available plans or read the full article about this module.