Pending Survey
Increase satisfaction survey response rates in GLPI
Pending Survey tackles one of the biggest challenges in service management: low response rates on satisfaction surveys. When end users open the service catalog with pending surveys, the module shows a reminder listing each survey to answer and, if the pending surveys reach the limit you set, it blocks new tickets until the user answers them.
LicensedGLPI 11 and 12
Features
The message shows how many surveys are pending and includes a shortcut to answer each one. The block applies only to simplified interface profiles, the user portal: standard interface profiles, such as technicians and administrators, are exempt automatically, and you can also exempt specific users, groups or profiles.
Pending Survey uses GLPI's native satisfaction survey, with no new templates or workflows to build. It only counts surveys from closed tickets that have not been answered yet and are still within the validity set for the entity, and the Surveys tab lists every pending survey, with the days open and the expiration date.
How it works
Step 1
Activate and set the limits
Activate the module and set how many pending surveys trigger the reminder and how many trigger the block. By default, only the reminder is on, from 1 pending survey.
Step 2
The user opens the catalog
When the user goes to the service catalog to open a ticket, the module checks how many of their satisfaction surveys are unanswered and still valid.
Step 3
Reminder or block
Below the block limit, the user sees the reminder and can carry on. Once the limit is reached, the screen is blocked, with a shortcut to each survey, and GLPI refuses new tickets opened by that user until the surveys are answered.
See it in action
A quick tour of what the plugin does in practice.
Video demo coming soon.
Image gallery
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Start using Pending Survey
View available plans or read the full article about this module.