Pending Survey
Increase satisfaction survey response rates in GLPI
Pending Survey solves one of the biggest challenges in service management: low response rates on satisfaction surveys. The plugin blocks end users from opening new tickets while they have pending surveys, creating a natural incentive for them to complete the evaluation.
Features
How it works
Step 1
Activate the plugin
No mandatory configuration. After activation, Pending Survey automatically monitors pending surveys per user.
Step 2
User tries to open a ticket
When accessing the portal and trying to create a new ticket, the plugin checks whether there are unanswered satisfaction surveys.
Step 3
Blocking and redirection
If there is a pending survey, a clear message is displayed and the user is directed to the evaluation screen before proceeding.
Start using Pending Survey
View available plans or read the full article about this module.