Mail Analyzer
No more duplicate tickets from email in GLPI
Mail Analyzer examines each email received by GLPI's mail collectors and determines whether it is a new request or a reply to an existing ticket. This eliminates the classic problem of auto-replies and email chains generating dozens of duplicate tickets in the queue.
Features
How it works
Step 1
Install and activate the plugin
No mandatory configuration. Mail Analyzer begins analysing incoming emails immediately after activation.
Step 2
Emails are analysed on arrival
Each email received by the collector is analysed before becoming a ticket. The plugin checks for duplicate, reply and automation patterns.
Step 3
Duplicates are blocked
Emails identified as duplicates or auto-replies are discarded or linked to the original ticket, without creating a new one.
See it in action
A quick tour of what the plugin does in practice.
Video demo coming soon.
Image gallery
Screenshots for this section are coming soon.
Start using Mail Analyzer
View available plans or read the full article about this module.