WhatsApp Bot

GLPI notifications on your users' WhatsApp

WhatsApp Bot connects GLPI to WhatsApp via Evolution API, enabling ticket notifications to be delivered directly to the most widely used messaging app in Brazil. New ticket, new followup, ticket solved, satisfaction survey, approval request and answer and, on GLPI 11 and 12, password notices: all on the user's WhatsApp.

FreeGLPI 10, 11 and 12

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Features

To connect, use your own Evolution API: enter the server URL and global API Key, pick the instance from a list and scan the QR Code right on the GLPI screen. Each user's number comes from the Mobile phone field of their GLPI record. Notifications go into a queue and are sent within 1 to 2 minutes, at a controlled pace that protects the number from being blocked.

Completely free, WhatsApp Bot is the most accessible notification solution for teams serving users who prefer WhatsApp over email.

New ticket, followup, solution, satisfaction survey and approval notices on WhatsApp

Connection through your Evolution API, with the instance picked from a list and the QR Code scanned inside GLPI

One WhatsApp notification per event, with recipients and text adjustable in GLPI notifications

WhatsApp number read from the GLPI user's Mobile phone field

Protection against number blocking: sending pace, time window, 24-hour cap, warm-up, number check and opt-out by keyword

Deliveries tab with the history of each notice, the reason when it is not sent and bulk resend

Bell alerts when WhatsApp goes down or the queue pauses, and a green notice when it recovers (GLPI 11 and 12, with the SmartNotify module)

Errors with a code and an explanation, and a diagnostic ready to paste into the support ticket

Completely free

How it works

Step 1

Connect your Evolution API

In the Connectors tab, choose your own instance, enter the server URL and global API Key, pick the instance from the list (or create one) and scan the QR Code right on the GLPI screen.

Step 2

Register users' numbers

Fill in the Mobile phone field of each GLPI user, with country and area code. If you turn on Require prior contact, only people who have already written to the support number receive notices.

Step 3

Adjust the notices

The WhatsApp notifications for each event are already created and active. Adjust recipients and text in Setup › Notifications, like any GLPI notification, and follow each delivery in the Deliveries tab.

See it in action

A quick tour of what the plugin does in practice.

Image gallery

Start using WhatsApp Bot

View available plans or read the full article about this module.

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