Support & Maintenance
Maintenance and technical support for your entire system landscape: SaaS, ERP, CRM, portals and integrations stay stable and keep evolving, with SLAs, backlog management and a team that owns the operation end to end.
We look after heterogeneous applications across different stacks and vendors: fixing failures, adjusting integrations and APIs, scheduled routines and jobs, databases, monitoring and the small enhancements that keep the business running without depending on a single person.
Service models
Choose the maintenance model that best fits the number of systems, the volume of changes and the criticality of your operation.
Corrective
Handling application failures, broken integrations, jobs that did not run, database errors and outages that affect users and customers.
Evolutionary
Adjustments and small improvements to screens, reports, rules, APIs and cross-system flows, with technical prioritization and without opening a project for every change.
Retainer
A monthly block of hours for your system portfolio, with predictable cost, demand governance and accumulated knowledge of the environment.
How we maintain your systems
A maintenance model that combines fast incident response with planned evolution, without relying on the knowledge of a single person.
1. Environment onboarding
We map systems, integrations, credentials, routines and critical points, building the living documentation the operation needs.
2. Monitoring and triage
We track availability and errors; when a request comes in, we classify it by impact and set the priority with your team.
3. Fix and evolution
We solve the incident at its root cause and handle improvements in the backlog, delivering in short cycles validated with you.
4. Reporting and continuity
We report what was done, the indicators and the risks, and keep the history so maintenance never depends on any single person.
Frequently asked questions about support and maintenance
What kinds of systems do you maintain?
Web and SaaS applications, ERPs, CRMs, portals, integrations and APIs, plus routines in PHP, Node and Python and MySQL/MariaDB and PostgreSQL databases. If the system is third-party, we work on configuration, integrations and whatever the vendor exposes.
Do you take over systems built by another company?
Yes. We start with a technical onboarding to understand architecture, integrations and weak points, document the environment and reduce the risk of depending on whoever built it.
How does the SLA work for maintenance?
We define response and resolution times by criticality. Incidents that stop the business get top priority; enhancements enter the backlog and are planned together, within the contracted hours.
Can I have several systems maintained under a single contract?
Yes. That is the most common setup: a single point of contact and a block of hours covering your portfolio, with a consolidated monthly report of tickets, deliveries and indicators.
Support & Maintenance with operational continuity
If your operations depend on critical systems, we structure a support model with predictability, response speed and a vision for improvement.