Paper signatures are still a requirement in many contracts and service orders. – The NexTool SignaturePad module brings this functionality into GLPI: the user signs via mouse or touch, and the system automatically generates a signed PDF linked to the original document.
The problem
Support teams that issue service orders in GLPI frequently face a bottleneck in the signing process: generate the PDF, print it, physically sign it, scan it, and archive it. Each manual step is a point of failure – lost documents, low-quality scans, files saved outside GLPI and disconnected from the original ticket.
Additionally, remote support makes traditional physical signing impractical. The customer needs a way to sign digitally without installing external software, without complex digital certificates, and without leaving the ticket flow.
SignaturePad solves this problem directly within GLPI, without external dependencies and without changing the technician's workflow.
How SignaturePad works
The complete flow is simple and happens entirely within GLPI:
- Base PDF configuration – the administrator uploads the PDF template on the module's configuration page. The document is stored as a native GLPI Document.
- Signature link – an internal link is generated and can be shared with the user who needs to sign. Access requires GLPI login.
- Signature capture – on the signature page, the user signs via canvas using mouse or touch on mobile devices. The interface is simple and requires no installation.
- Signed PDF generation – the system stamps the captured signature on the last page of the original PDF using FPDI + TCPDF, generating a new PDF file.
- Automatic archiving – the signed PDF is saved as a Document in GLPI and linked to the original document via native relationship, maintaining complete traceability.
When combined with the OrderService module, the flow becomes even more integrated: the Sign PDF button appears directly in the ticket's Service Order tab. After signing, the signed document is automatically linked to the ticket via Document_Item, without any additional manual step.
How to activate
- Install the NexTool plugin on GLPI.
- Go to Setup > NexTool > Modules.
- Activate the Manual Signature (PDF) module.
- In the module configuration, upload the base PDF and set the document category.
- To integrate with service orders, also activate the OrderService module and enable the Service Order Integration option in SignaturePad settings.
Who is it for
The module is recommended for service desk teams that issue service orders and need the customer's or technician's signature, companies that want to eliminate the print-sign-scan-archive cycle, and organizations that need an auditable trail with signed documents linked to GLPI tickets.
Compatibility
- GLPI: 10.x and 11.x
- Plan: On demand (PAID)
- Plugin: NexTool 3.x+
Next step
SignaturePad is part of NexTool, a modular plugin for GLPI. For the complete service order flow with signing, combine it with the OrderService module. Explore all modules or contact the team.
This content was produced with the assistance of artificial intelligence and reviewed by the Nextool Solutions team. Screenshots are from the real GLPI environment with the NexTool plugin.
