How it works
The administrator chooses which features are available. Each person turns on what they need in their own panel, and the choice applies only to them, on any computer.
The problem
Statuses and priorities that rely on color alone cannot be read by a color-blind person, and cramped text, faint keyboard focus and animations get in the way of people who use GLPI every day. These are common barriers in service desk work, and each person needs a different adjustment.
What the module does
Accessibility adds an accessibility panel to GLPI and to the requester portal. Each person turns on what they need, from the icon next to the user menu or from the Accessibility tab in My settings, and the choice is saved in GLPI, so it applies on any computer. Free, for GLPI 10, 11 and 12.
Ticket statuses get their own shape (star, person, pause, check mark and padlock), and priority colors move to a scale from light yellow to almost black, in which each priority is darker than the previous one under any type of color blindness. There is also wider text spacing, the Atkinson Hyperlegible font, bundled with the module, stronger keyboard focus and reduced motion. Translation into Libras (Brazilian Sign Language) uses VLibras, from the Brazilian federal government.
A guide shows the before and after of each feature and says who each one helps. The module is not a screen reader, does not replace the operating system's accessibility features and, on its own, does not make GLPI compliant with WCAG or eMAG.
How you stay in control
It does not depend on profile permissions: in the Features tab, the administrator decides which features are available and whether they apply to the standard interface, the requester portal or both. VLibras comes turned off until the administrator enables it, and the Integrations tab explains what is sent to the government service and tests whether its addresses are allowed on the network. Each preference applies only to the person who turned it on.
How to get it running
- Install the moduleEnable Accessibility in the NexTool catalog (NexTool plugin 6.49.0 or newer). In the Features tab, choose which features are available and whether they apply to the standard interface, the requester portal or both.
- Turn on VLibras, if you wantLibras translation comes turned off. The Integrations tab explains what is sent to the government service and tests, in your browser, whether the VLibras addresses are allowed on your network.
- Each person picks their ownThe user opens the panel from the accessibility icon, next to the user menu, or from the Accessibility tab in My settings, and turns on what they need. The ? of each option opens the guide with the before and after.
Want the step-by-step with screenshots and details? Read the full article on the blog
What changes in your operation
Each person uses GLPI the way they read best, without changing anyone else's screen and on any computer.
Features
Personal panel in GLPI and in the requester portal, saved per user and with no profile permission
Translation into Libras with VLibras, off by default and with a connectivity test
Ticket statuses with their own shape (star, person, pause, check mark and padlock), on top of color
Priority colors readable under protanopia, deuteranopia and tritanopia, with the previous ones back when turned off
Atkinson Hyperlegible high-legibility font, bundled with the module
Wider text spacing, following WCAG success criterion 1.4.12
Stronger keyboard focus and, on GLPI 10, a Skip to content shortcut
Reduced motion for people who are bothered by on-screen movement
Guide with the before and after of each feature, opened from the ? of each option
Free, for GLPI 10, 11 and 12
See it in action
A quick tour of what the plugin does in practice, in a video and a gallery of screenshots.
Frequently asked questions
Is Accessibility free?
Yes. The module is free and works on GLPI 10, 11 and 12, with the NexTool plugin 6.49.0 or newer.
Do I need to grant profile permissions to users?
No. The panel shows up for every user, in the standard interface and in the requester portal. In the Features tab, the administrator chooses which features are available and in which interface.
Does one user's choice change GLPI for others?
No. Each preference applies only to the person who turned it on and is saved in GLPI, so it follows them on any computer. Priority colors are written to the user's own preferences, and the previous ones come back when the feature is turned off.
What does VLibras send outside?
Only the text a person selects to translate, and only after they click the VLibras button: it goes to the Brazilian federal government's translation server and may be ticket content. The browser also downloads the widget from vlibras.gov.br and cdn.jsdelivr.net, which log the visitor's IP. That is why the feature comes turned off, and the Integrations tab explains this before the administrator turns it on.
Does the module make GLPI compliant with WCAG or eMAG?
Not on its own. It adds features that reduce color, reading, keyboard, motion and sign language barriers, but it is not a screen reader, does not replace the operating system's features and does not audit the compliance of your environment.
Does the high-legibility font depend on an external service?
No. Atkinson Hyperlegible, from the Braille Institute, is bundled with the module, under the SIL Open Font License.
Start using Accessibility
View available plans or read the full article about this module.
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